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How to watch Netflix in HD video quality - Fix Netflix Video Quality
If you see video that is blurry, fuzzy, or undefined, you may have a weak or unstable connection to the internet. Follow the troubleshooting steps for your device to resolve the issue. Netflix may start playing a TV show or movie in a lower resolution. If video resolution doesn't improve after one minute, continue troubleshooting below. If you don't see a menu when you navigate left, navigate up and select Settings or the Settings icon.
If you still don't see the icon, your device doesn't have this feature. The Netflix app will verify that you can connect to the internet and reach Netflix. It will also check your connection speed. Once the test is complete, make sure that your speed meets Netflix internet speed recommendations. From the upper left, tap Menu. Next to Playback settings , tap Change.
Under Data usage per screen , tap Medium or High , then Save. Sign in to Netflix. From the upper right, place your cursor over your Profile , then click Account. Next to Playback settings , click Change. Under Data usage per screen , click Medium or High , then Save. Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help. Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Then, select Sign out , Reset , or Deactivate. Turn off or unplug your Blu-ray player. Unplug your modem and your wireless router, if it's a separate device from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your Blu-ray player back on and try Netflix again. Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf. Contact your internet service provider. If you're watching Netflix from your computer or mobile phone or tablet, you can check your internet connection speed at fast. Wait for the test to complete, then make sure your internet speed meets our internet speed recommendations.
Although restarting your device can fix your problem right now, if you find you have to do it often, you'll want to troubleshoot your home network for a long-term fix.
For this step, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one. Turn off your computer. Plug in your modem and wait until the indicator lights are back to its normal state.
If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal state. Turn your computer back on and try Netflix again. Turn off or unplug your video game console.
Turn your game console back on and try Netflix again. For this step, leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.
Turn off your mobile device. Turn your device back on and try Netflix again. For this step, make sure to leave your set-top box and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one. Turn off or unplug your set-top box.
Turn your set-top box back on and try Netflix again. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.
Turn off or unplug your smart TV. Turn your smart TV back on and try Netflix again. Turn off or unplug your streaming media player. Turn your streaming media player back on and try Netflix again.
Netflix uses cookies and similar technologies on this website to collect information about your browsing activities which we use to analyse your use of the website. Learn more about our use of cookies and your information. You can change your cookie preferences. Change your cookie preferences. Help Center. Join Netflix Sign In. Back to Help Home.
Blu-ray player. Stream your TV show or movie for one full minute. Check your connection speed. To check your connection speed through the Netflix app, follow the steps below. If you're using a mobile device or computer, visit Fast. Change your Netflix playback settings. Using a phone or tablet. Tap Account. Tap the profile you want to change. Using a computer. From the Who's Watching? Check if your network can play Netflix. Private networks: Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Restart your device. Turn off your device. If you aren't sure your device is completely off, or if you can't find a power button, then unplug the power cable. Sign out of Netflix. From the Netflix Home screen, open the menu on the left. Select Get Help or Settings. Select Sign out. If you're on an error screen: Select More Details. Select Sign out or Reset. Restart your home network. Improve your Wi-Fi signal. To improve your Wi-Fi: Move your router and your device closer to each other.
If possible, put them in the same room. Move your router away from other wireless devices and appliances. Using a web browser, visit fast. Reboot your computer. Turn your computer completely off.
Wait 10 seconds. Game console. Mobile phone or tablet. Turn your device off, then on. Turn off your Android. Make sure it's powered off, not just locked. Turn it back on. Try Netflix again. Set-top box. Smart TV. Unplug your device from power. Plug your device back in. Turn your device on and try Netflix again.
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